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Frequently Asked Questions

Why do I have a power outage in my area?

You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold.

Is there an outage in my area?

If your electricity is out, we encourage you to report an outage. If it's available, an estimated restoration time specific to your location will be displayed once you enter your phone number or account number. You can also call 800.743.1701 to report any electricity emergency.

Is the power out in my area?

If you have no electricity at your location, report the outage by signing into My Account. Customers without an online profile can register here. Text "OUT" Quickly report a power outage by texting "OUT" to 637797 (NESPWR) from your mobile device.

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