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Frequently Asked Questions

What is the NYCHA e-rent program?

NYCHA’s E-Rent Program provides many convenient options to ensure your rent payment is always on time. Residents: If you currently receive your monthly rent statement by mail, NYCHA will continue to mail it to you. If you enroll in E-Bill, you will not receive a paper bill, but will be able to view your statement online.

How do I View my NYCHA information online?

Self-Service Links NYCHA Applicants, Section 8 Tenants and Section 8 Owners can view their information and complete certain transactions online, anytime – 24 hours a day, 7 days a week. Log on to NYCHA's Self Service Portal Log on to Section 8 Owner Extranet

How does the new NYCHA payment processing service work?

NYCHA will automatically transfer your information to the new payment processing service. If you currently receive your rent statement online or if you have a recurring payment set up, your information was transferred to the new system.

How do I apply for a NYCHA loan?

Visit the NYCHA Self-Service Portal at https://selfserve.nycha.info (the fastest way to submit your request) 2.) Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 (and select menu option 5 when prompted) 3.) Contact your Property Management Office to request a paper application, which will be mailed to your home address

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