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Frequently Asked Questions

How do I use NYCHA's self service portal?

NYCHA’s Self Service Portal is located at Once registered, you can access your account 24 hours a day. You can use the Portal to complete your online annual recertification at your own pace and convenience. Do you require a translation to use the Portal?

How to fill out the NYCHA annual recertification form?

Use this step-by-step guideline to complete the Nycha annual recertification form quickly and with perfect precision. To begin the blank, use the Fill & Sign Online button or tick the preview image of the blank. The advanced tools of the editor will direct you through the editable PDF template.

What are the NYCHA voucher payment standards and utility allowances?

Voucher payment standards and utility allowance schedules are the maximum amount of subsidy NYCHA will pay to the property owner on behalf of a voucher holder. NYCHA’s payment standard schedule is based on the Fair Market Rent established by the U.S. Department of Housing and Urban Development for each unit size.

How do I make an anonymous complaint about someone at NYCHA?

If you know someone who commits fraud, bribery, or other corrupt or criminal acts, please make an anonymous complaint by calling NYCHA's Inspector General’s office at 212-306-3355, Monday - Friday, 9:00a.m. - 5:00p.m. Section 8 tenants can view their information and complete select transactions online, any time— 24 hours a day, 7 days a week.

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