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Frequently Asked Questions

How do I access Army enterprise email?

To access Army Email Login (now ARMY 365 Webmail): Connect your CAC reader with CAC inserted to your computer. (Computer will recognize with an audible ding and icon in the task bar) Open a fresh web browser (Microsoft Edge or Chrome; Firefox only if configured with ActivClient) and go to Army 365 Webmail. Enter your @army.mil email.

How do I contact the Army enterprise service desk?

You can call the Army Enterprise Service Desk-Worldwide at 866-335-2769 to find out who your Entitlement Manager is for your command if you've had your CAC longer than 48 hours. Problem 3: Your Email has transitioned to Enterprise Email and your information is incorrect in the Global Address List (GAL).

What is the new phone number for the GCSS-Army Enterprise Help Desk?

On April 1, GCSS-Army end users are getting a new enterprise phone number and will dial 1-866-757-9771 for help desk support and begin to use the new enterprise email address, [email protected] MISSION.

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